see Any additional charges due to the Ritz from the Client for the Services shall be paid by the Client on presentation of an invoice. For all guests arriving at the hotel, The Ritz London reserves the right to preauthorise a credit card in the amount of the total spend on room and incidentals.
The hotel reserves the right to top up the amount held through the stay if required. A pre-authorisation is a security guarantee for payment only. The pre-authorisation amount is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre-authorisation amount is held on your card by your own issuing bank.
A pre-authorisation can be held on your card for a minimum of five to 15 working days. Pre-authorisation should be released by your issuing bank automatically, if not, you will need to contact your home issuing bank. If you are unable to provide The Ritz London with a credit card on check in, a debit card can be used but please note, full prepayment will be required on arrival instead of an authorisation.
Advance to The Ritz Rate: For room reservations made using the advanced purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation. Cash Payment is not accepted for walk in guests — a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken.
All charges to be settled prior the client leaving the hotel. The client is deemed to have authorised the settling of all outstanding charges which can be processed by the Hotel using any credit or debit card details held on file. The cancellation charges are calculated by reference to the Schedule attached. The Ritz will provide a cancellation number to a Client in the event of the Client making a cancellation and that number must be used in any future dealings with the Ritz.
Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions must be agreed by the Client and the Ritz in writing. When the Ritz supplies the Services which include any services supplied by a third party, the Ritz does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to the Ritz.
The Ritz shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client. The Ritz may without limiting any other remedy at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.
The Ritz London has a dress code in different areas of the hotel as follows: Gentlemen are required to wear a jacket and tie jeans and sportswear are not permitted for either ladies or gentlemen for afternoon tea in The Palm Court and for lunch and dinner in The Ritz Restaurant and Terrace. Arrival and departure times for accommodation at the Ritz are p. The access and vacate times for all other Services will be as specified in the Programme Sheet and must be strictly adhered to by the Client on all occasions.
The Client is responsible for the behaviour of his, her or its guests at the Ritz and in particular for the orderly conduct of guests attending any function or staying in the Ritz or otherwise making use of the Services. The Client must ensure that no noise or nuisance is caused either for the Ritz or its other guests and Clients.
The Client must comply with any reasonable request of the Ritz and with any policies of the Ritz as may apply to the Services from time to time. Should a resident of the hotel wish for any item to be received or helped by The Ritz prior to arrival or following departure, advance notice will be required.
The Hotel retains the right to deny receipt of such items.
Any costs incurred for return will be borne by the sender. All items are left at the owners risk and may be subject to search. Please note that should an item be locked or sealed it is the responsibility of the owner of the item to facilitate access. The Ritz is not liable for any flood, fire or damage to the items.
Residents of the hotel are able to smoke in the clearly marked designated bedrooms or suites. To ensure the comfort of our non smoking guests, a charge will be applied for smoking in a non smoking bedroom. Residents of and visitors to the hotel may sample cigars and pipe tobacco in the Garden Room provided that the cigars or pipe tobacco sampled are obtained from the Ritz Hotel. All walk-in and same day booking guests must provide photographic identification on arrival regardless of their nationality. All visitors to guest accommodation must register on arrival and provide photographic identification.
This activity is carried out for security and service reasons for the better management of the Ritz Hotel and security for all its Clients and staff. No professional photography or filming can take place in any area of The Ritz London, under any circumstances, without an assigned representative from The Ritz London present.
Use of The Ritz London brand name, photography, videography, The Ritz London images and any The Ritz London or associated logos including trademarks or trade names requires the prior written consent of The Ritz London. None of the aforementioned can be used by any other entity for any commercial purpose. Members of The Ritz London staff and The Ritz London uniforms or part thereof cannot be used in the photography or filming and no staff role can be impersonated for the purposes of the photography or filming.
The Ritz London will take appropriate legal action to restrain any misuse or unauthorised usage of The Ritz London collateral listed above.
All information, data and materials presented on this website, including names, logos, content, etc. You may use such content only if authorised by The Ritz London and strictly required for permitted personal, non-commercial purposes.
When making a booking for The Ritz Restaurant or The Palm Court you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. You must make sure that all the information you provide to us is true and accurate.
Making a reservation at The Ritz Restaurant means you have to pay the restaurant after your meal unless it is clearly indicated when making your reservation that you have a voucher. Your voucher must be shown on arrival must be within the validity period. The vouchers have no cash alternative and cannot be exchanged for cash. Please see the voucher section.
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